Privacy Policy

Account Access & Security Procedures

SilverLight follows account information and security regulations set by the Federal Trade Commission and Federal Communications Commission.

SilverLight takes protecting your privacy very seriously. To ensure your personal information is secure, we require that you create a security password to access your account. If you cannot provide a security password, we have additional measures in place to ensure only authorized persons may access your account.

Collection and Use of Information

SilverLight retains and uses your account information only where it will help us provide you with better products and services. We do NOT share, sell or rent any information regarding your account to any other parties that is not already public knowledge. SilverLight may contact you regarding our products and services, unless you opt-out (see below). Even if you opt-in, we still pledge that we will not share your nonpublic information with others.

When you use our services, including accessing our website and any mobile applications made available for use with those services, SilverLight may collect information about you, your mobile device and about your use. Information collected may include your name, email address, telephone number, location, individually identifiable information.

SilverLight may use the information you provide to deliver the services you subscribe to, including any available Apps and their contents, any future releases or upgrades available to you, to carry out our obligations and enforcement rights as described in this Privacy Policy and SilverLight’s Terms of Service, and to fulfill any other purpose authorized by your and reasonably required to make available the services, including any available Apps.

Employee Training

SilverLight trains its employees on the importance of securing the information we have on record regarding your account. Employees are responsible for maintaining the confidentiality of customer account information.

Preventing Identity Theft & Fraud

SilverLight takes every step possible to protect the information we have on record regarding your account.

In addition, the Federal Trade Commission offers resources on their website with detailed information to help you deter, detect, and defend against identity theft.
Federal Trade Commission: http://www.ftc.gov/bcp/edu/microsites/idtheft/

Customer Proprietary Network Information

SilverLight has security measures in place to protect your account information. The below is meant to educate you on our practices and how we use your account information.

Why?

We are responsible under federal law to protect your account information and the confidentiality of data generated when you use SilverLight’s network. You will be required to provide an account password or answer privacy questions to access your account information.

You have the option to opt-in or out of receiving information about SilverLight’s other services and those of its affiliates. If you choose to opt-in, you are giving us permission to make recommendations for additional services and send you information about our other services. If you opt-out, we will not talk to you about unrelated services without asking permission. We take your privacy seriously and regardless of whether you opt in or out, we do not practice excessive email, mail or telemarketing.

What?

Customer Proprietary Network Information (CPNI) is any non-public data we have on record about your use of our network and services, such as the types of subscribed services, the number of telephone lines you have and how much you use your services. We do not share with, rent or sell to others this information.

How?

As a SilverLight customer you always retain right to restrict use of your information. If you opt-in or opt-out, this remains valid until you contact us in writing or for two years, whichever comes first. If you decide to opt-out, this choice will not affect the services to which you currently subscribe. If you have not provided SilverLight with a security password and three privacy questions, you will be asked to do so the next time you contact us to access your account. Contact us to set up your account password or change your opt-in/out status. After 30 days SilverLight will assume customer opt-in.

Questions?

Email: cpni@silverlight-fiber.com